Warranty
What's covered, what isn't, and how to make a claim.
Coverage by product
Every Virupaux system carries a warranty, but the terms depend on the product and the components inside it. The coverage for your specific configuration — duration, and whether parts and labour are included — is confirmed before you order and stated on your invoice and order documentation.
What is covered
- Factory-installed components within the system.
- Labour for service and repairs performed by Virupaux.
- Replacement of defective parts confirmed by our diagnostics.
What is not covered
- Damage from misuse, overclocking, or unauthorised modification.
- Peripherals, consumables, and third-party add-on hardware.
- Software issues and data recovery.
- Physical damage, liquid damage, or surge damage.
Making a claim
Contact us through the support page or email sales@virupaux.in with your order number and a description of the issue. We'll guide you through diagnostics and arrange service.